Normally, I’m not a commitment-phobe. Except when it comes to new technology. I like the kinks and bugs to be worked out before I attempt to take on a new piece of equipment. The time that I dreaded approached fast. New cell phone plan. I talked to people. I studied. I waited. Finally, I decided on a plan.
Now on to the phones. My sons conferred and agreed on the Motorola DROID Razr Maxx. Okay, if that’s what made them happy. But my executive decision included a budget. Well, maybe we’d get an older model. I was satisfied. My boys, let’s just say they are used to Mom pulling the plug on their delusions of grandeur.
The week before Thanksgiving, I went into Best Buy. You know the store that advertises one stop shopping for ALL carriers of phones. A helpful salesperson told me the new DROID Razr Maxx would be on a really good sale Black Friday. What’s really good? It’s free! Free works within my budget. I listened to his ten minute, just like the infomercial, But wait…there’s more… spiel. By the end, even I was excited.
Fast forward to Thanksgiving. We traveled to West Virginia to spend the holiday with close friends. After eating with the entire family in Maryland until we were stuffed, we headed back over the mountain, when I realized the time was just after ten o’clock. Best Buy opened at midnight. So a plan formulated in my mind. Stay up another two hours, get this taken care of, and then I could sleep and go Black Friday shopping later that day.
It was below freezing in West Virginia at eleven-thirty. Even the huge line that streamed one city block long, couldn’t keep you warm. A lone soul played guitar and sang on the sidewalk for tips. At midnight the line started to move. By twelve-twenty we’d made it in the store. Oh joy, another line for the cellular service. As the boys and I stood in line, hubby checked out all the bargains. I noticed almost everyone had a pink slip of paper. So I asked the couple behind me, what it was about. They said a lady was giving them out and you needed one to purchase the phones. Well, I needed one of those pieces of paper. Leaving the boys to guard our place, I trekked down the lady.
Can I have one of those papers?
What phone do you want? she asked.
The DROID Razr Maxx, I replied.
The look of pity that crossed her face was my clue. I’m sorry, this store doesn’t handle Verizon.
What? Best Buy is supposed to handle ALL carriers.
Oh no, Verizon is not in West Virginia.
Okay, what are we to do? How about Hagerstown, Maryland?
No, that store doesn’t carry Verizon either.
So I text the hubby and we leave.
The next morning I wake up early, half aggravated. After all this was the right plan, the right phone for the right price. But only on Black Friday. On to Plan B. I bring up the Best Buy website. Okay, they have the same deal on-line. Let’s get this sucker done. Forty-five slow minutes later after I promised my first born, the Best Buy computer had trouble interfacing with the Verizon computer. They couldn’t verify my credit. Please try again later. What? Or, in small print down below, please call 1-800-bla-blah. So I called. They weren’t going to stop me.
They actually picked up the phone. I explained my dilemma to the nice kid on the other side of the line. He sympathized, unlike the computer. We go through the whole thing again and he has to manually verify credit because the system is overloaded. Okay, I’ve only been at this for an hour and a half so far. Plus the two hours wasted from the night before. Another fifteen minutes and we were ready to rock and roll. All that was left to do was for me to press the number one accepting the terms and conditions. My phone screen turned black… nothing. The darn thing had been acting up and I wanted to haul the sucker out the window. Hubby grabbed the phone at my wail of Oh, no. He tapped it against his hand, trying to get it to light up. No luck. Somehow the call got disconnected. I split a few verbs before I redialed.
When Best Buy answered the second time, I asked for the guy who’d been helping me. New guy said, no problem, he could help me. As I gave him my name, I warned him I was frustrated and while the computer took it’s time bringing up info, I regaled him with my long tale of woe. I could feel his nervousness over the line. But low and behold, my information came up, or so he told me.
Another forty-five minutes later, same problem with the credit computer being overworked and he read my order back to me. Except instead of the three phones I needed, he only ordered one. He didn’t have all my info as he thought. He had to go back…no…again… and this time he warned me they only had one-hundred, forty-three phones left. Then you better hurry up, I told him. Six hours later, I had the all important order number. As my friend said to me, Hon, nothing’s really free.
And just last evening I went to Verizon to get the phones activated. Next week I’m registered for a class on how to use my new piece of technology. Wish me luck.